Frequently Asked Questions

How soon can I expect to see results from using HaiREM?

Results vary by individual. Consistency is key and used as directed, you can expect to see the following results:

Month One – Grey hair will begin gradually darkening and blending in with your natural hair color. HAiREM contains no chemicals or dyes, it uniquely darkens grey hair but has little no no effect on the natural hair color, even if you have light or blond hair.

Month Three – Your hair will be thicker fuller looking hair by month three.

Month Six – Hair will be denser, fuller and have a lustrous sheen.

After month six, once you start seeing your hair appearing fuller and thicker, we suggest applying the serum once every 3 days. This should be an adequate maintenance routine to keep your hair healthy and looking amazing.

How do I apply HAiREM?

We suggest applying the serum right after you shower and towel dry your hair. Apply serum directly to the hairline and scalp and massage with fingertips to evenly disperse the serum. Style your hair as normal, this will leave your hair soft, silky and radiant. It will not leave your hair greasy or odiferous.

For best results use once per day.

How long do I leave HAiREM on my scalp?

HAiREM is a leave on serum and should be applied after a shower or when the hair has been dampened and then lightly towel dried. It should be leaved in a minimum of 30 – 45 minutes or left in all day or overnight.

Does it make my hair feel sticky?
No. Once HAiREM is applied to the scalp it takes approximately one minute to dry. The hair can be styled while the serum is wet and once again after the hair dries. It leaves the hair shiny and soft.
Can I use this if I color my hair?

Yes. HAiREM will not interfere with the effects of hair colorants.

If I stop using HAiREM will I experience excessive hair fall?

If you stop using HAiREM the natural botanical actives will cease providing any benefits. This is a gradual process and will not immediately result in excessive hair fall.

How long will a bottle of HAiREM last?
One bottle (2 fl oz) of HAiREM enough for about one month’s worth of daily use. However, it may last longer if you are using the serum to only treat spots or specific areas.
Does HAiREM have a scent?

Yes, HAiREM – Botanical Hair Growth Serum has a slight rosemary scent. No added fragrance.

Does HAiREM work on all hair types, including ethnic types such as African American hair and/or colored hair?

HAiREM has been developed to work with all hair types, including ethnic and colored hair.

Can I use HAiREM if I have sensitive skin on colored or dyed hair?
Yes. HAiREM contains no chemicals or dyes and can be used on sensitive skin. However, as a precaution, those with sensitive skin issues we do recommend you place a small amount of the serum on your wrist to assure the safety of the serum.

Should you experience irritation or redness please discontinue use.

What are the most common negative side effects?

To date, there have been no recorded serious side effects from individuals using HAiREM.

As a precaution, you can place a drop of HAiREM on your wrist to determine if you have a negative reaction to this application.

Can I use if I’m pregnant or breastfeeding?

Yes. HAiREM is a natural botanical serum. As such, the serum does not contain  BHT/BHA, drugs, synthetic colorants, chemicals, sulfates, parabens, phthalates, dyes, waxes, added fragrances, or formaldehyde/formaldehyde releasers.

Does Andro400 / Andro400 Max / UltraMax T provide any significant benefits for younger men in their 20’s and early 30’s?
Absolutely. Men in this age group benefit from Andro400 / Andro400MAX / UltraMax T by utilizing increased testosterone levels to improve their sports performance, increase energy for workouts and quicken workout recovery, gain and maintain muscle mass and tone, reduce body fat, alleviate pain and maintain high libido.2
Is Andro400 / Andro400 Max / UltraMax T safe to take for long periods of time or do I need time off periodically?
You can continue to take Andro400 / Andro400MAX / UltraMax T safely for as long as you want the benefits of increasing your testosterone levels. You can take it just as you can take any natural supplement (such as a multi-vitamin or fish oil) for your entire life since Andro400 is not a drug but a completely natural substance with many health and anti-aging benefits.1
Is Andro400 / Andro400 Max / UltraMax T safe for vegetarians?
Yes. Andro400 contains an extract of the herb Eurycoma Logifolia. Andro400 Max contains the herb E. Longifolia as well as the amino acids L-Arginine and L-Citrulline. UltraMax T contains the herb E. Longifolia as well as the amino acids D-Aspartic Acid & Acetyl-L-Carnitine, a tropical fruit called Garcinia Cambogia & ForsLean® Coleus Forskohlii 10% Extract.

The powdered contents of the capsules are vegetarian and appropriate for a vegetarian diet. The capsule itself is gelatin. The contents may be separated from the capsule if desired.

Can women safely use Andro400 / Andro400 Max / UltraMax T?
Yes. We have many women customers who use Andro400 to promote their natural production of testosterone and its elated benefits, such as improved libido, increased energy, relief of chronic pain, fat loss, relief of menstrual symptoms, as well as relief of menopausal symptoms. However, please note that women who are pregnant or breast feeding should not take Andro400.

In using Andro400, we recommend that women start by taking just one capsule every day, or every other day. You may find that the full dosage of two capsules a day may not be necessary, although some of our women customers are taking 2, 3 or 4 caps daily without any adverse side effects. Most women notice results from Andro400 and do not need the maximum boost from Andro400 Max . However, Andro400 Max is safe for women to take as well.

Because Andro400 is not a synthetic hormone and puts no exogenous testosterone whatsoever into your body, it has none of the side effects associated with synthetic testosterone, such as increased facial and/or body hair, deepening of the voice or increased muscle mass. Women absolutely don’t have to worry about developing any masculine characteristics when they increase their testosterone naturally with Andro400.

How long will the results of Andro400 / Andro400 Max / UltraMax T last?
Our experience indicates that once you stop supplementing with Andro400 / Andro400 Max / UltraMax T, it takes approximately three weeks for your testosterone levels to fall back to where they were prior to taking the supplement.

However, as long as you continue to keep your T levels up with Andro400 or Andro400 Max, you should continue seeing good results, including outward results (such as increased energy, strength, stamina and libido, less body fat, more muscle, etc.) as well as results you might not even be aware of such as anti-aging benefits and better overall health.

Are there any ways to maximize the benefits I gain from Andro400 / Andro400 Max / UltraMax T?
Below are some keys to obtaining long-lasting results from Andro400, Andro400 Max & UltraMax T:

Be consistent in your use. Be sure to take Andro400 / Andro400 Max / UltraMax T consistently every day for at least the first 90 days.

Increase your dosage, if needed, or switch from Andro400 to Andro400 Max or from Andro400 Max to UltraMax T. If you don’t see some noticeable results (such as increased energy and/or libido, elevated mood, etc.) after 3 to 4 weeks of taking Andro400 regularly, take an additional 1 or 2 capsules a day or try switching to Andro400 Max. Your body may simply need a stronger dosage for you to begin to experience the benefits you’re looking for.

Find ways to reduce stress in your life. Stress hormones, such as cortisol, actually inhibit and block testosterone production. So if you’re experiencing a lot of stress, you may not see the same positive outward results as you would otherwise experience with Andro400. One of the best and easiest way to reduce stress is regular exercise.

Consider a Cycling Schedule. Interrupting your daily dosage of Andro400 occasionally, or “cycling,” is a strategy that works well for some people. It is possible for the body to develop a tolerance to herbal supplements, which can lessen their effectiveness. If you feel you are building a tolerance to Andro400 / Andro400 Max / UltraMax T, cycling your dosage may help. If you choose to cycle your dosage, after taking Andro400 / Andro400 Max / UltraMax T regularly for 90 days, try “resting” for one week. Then take Andro400 / Andro400 Max / UltraMax T consistently the next 4 weeks and rest the 5th week. Repeat this 2 or 3 times if necessary.

If I don’t feel much, if any difference, after taking Andro400 / Andro400 Max / UltraMax T for a month, is there any reason to continue taking it?
Be aware that whether you notice anything or not, Andro400 is working to increase testosterone in your body which results in many important health benefits you might not feel or be consciously aware of. Numerous published scientific and clinical studies show that low testosterone is directly related to a host of very serious conditions such as: heart disease, coronary artery disease, diabetes, prostate cancer, metabolic syndrome, osteoporosis etc. Studies also show that increasing testosterone protects you from these debilitating conditions. So whether you happen to “feel” anything or not, know that Andro400 is working to increase testosterone in your body which plays a vital role in protecting your health and well-being as you grow older.

You may think of taking Andro400 as you would taking a dietary supplement, such as vitamin C, fish oil or a multi-vitamin. Many people never actually see or feel a difference when they take these supplements; nevertheless they continue to take them because it’s been scientifically proven these supplements protect one’s health. As mentioned above, many, many scientific and clinical studies show that keeping your testosterone levels at youthful levels protects your heart and your health in many vital ways; where as low testosterone (Low T) has been shown to increase mortality rates in men from all causes.

Also remember that it is very common for people to experience results which they don’t realize are attributable to Andro400. These often include: better mood and attitude, improved concentration and focus, more motivation, less pain, a greater sense of well-being, and just feeling better overall physically and mentally.2

Do you offer free samples of Andro400 / Andro400 Max / UltraMax T?
We don’t actually offer free samples because they don’t give some people enough time to really evaluate the effectiveness of Andro400, Andro400 Max & UltraMax T. As mentioned above, while some people will start seeing outward results within 2 to 3 weeks, for others it may take a month or two depending upon their body chemistry, T levels, etc. Instead of free samples, we offer something better: a 90 day money-back satisfaction guarantee. This gives you plenty of time to try Andro400 and evaluate how it works for you.
Where can I order Andro400 / Andro400 Max / UltraMax T?
You can order online here, or call our Customer Support team at 888-400-0435
Mon – Fri, 9 AM – 9 PM EST
Sat – Sun, 9 AM – 6 PM EST

If you prefer to order by mail, please send your order with your check or money order, payable to Marketing Concepts, to:

2320 E. Baseline Rd – Suite 148 – 43
Phoenix, AZ 85042

Is Andro400 / Andro400 Max / UltraMax T available in stores?

No, not at this time.

How long will it take for my shipment of Andro400 / Andro400 Max / UltraMax T to arrive?
Most USPS First Class domestic shipments arrive within 2 to 5 business days after mailing, but it can take up to 10 days, as per USPS policy. USPS Priority shipments take 1, 2, or 3 days. Shipment time to foreign countries varies and is often delayed by custom inspections. In these situations, it can take several weeks for delivery of Andro400.
Is this website and my information secure?
Yes. When you place an order through our website, you are using a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form. Your contact information and credit card number are transmitted directly to our secure merchant database and the nationwide banking network for authorization.

Contact information protection is provide by password authorized access, 128-bit encryption software, firewalls, and other state-of-the-art security measures to ensure correct and safe use of data.

If I order from you, will you sell my name and information to another company?
Absolutely not! In over 10 years of doing business, we have never sold and never will sell our customers’ names or other information to any other company or individual. We hold our customer information in the strictest privacy.
What name will appear on my credit card statement for product orders?

The charge on your credit card statement will refer to “Andro400.” In some cases, there may be some letters or numbers before or after the “Andro400” designation.

How can I correct mistakes I made when ordering online?
Please either email, call 888-400-0435, or use the Contact Us form on our website to advise us of the mistake. Most mistakes can be corrected quickly.
The attempt to charge my credit card was declined because of an “AVS mismatch.” What’s this?
When the billing address you enter online when ordering does not match exactly the information your credit card provider has for you, your credit card provider will deny the charge. Please confirm that the billing address you entered and the address your card provider has on file match.
I ended up with several charges on my credit card but no confirmation of my Andro400 order. How did this happen?
When you try repeatedly to place an order but the order declines, your bank or credit card provider may show the attempted purchase(s) as a “temporary” or “pending” charge(s) on your account, even though payment has been declined. Such entries may affect your credit limit on the account while they are posted, but will be automatically removed within a few business days pursuant to the bank’s / credit card provider’s policy. Unfortunately, there is nothing our company can do to expedite removal of these entries from your account.
Do you track shipments?
Yes. If you give us an email address when ordering, you will receive an email notifying you when your order has been shipped and providing a USPS website link where you can track your shipment.
What should I do if my Andro400 shipment does not arrive when expected?
In our experience, shipments of Andro400 may on occasion be lost in transit, delivered to a wrong address, simply picked up by family members when collecting the mail, held by your local Post Office for some unexplained reason, or returned to us because of some difficulty in attempted delivery.

If your shipment does not arrive when expected, please first check the USPS tracking report you received by email when your package was shipped. You may find that your package is still on its way to your city or even out for delivery from your local post office. These reports may not update for 24 hours or longer.

If the tracking report indicates your shipment was delivered, please check with family members, neighbors and your postal carrier to see if you can locate the package. If it appears that your package has been lost in shipment, please email or call 888-400-0435.

Does the Andro400 shipping package reveal what is inside?
No. Andro400 is shipped in unmarked, soft plastic mailing envelopes without any logo or product identification on the package or mailing label.
How does Autoship work? Can I make changes to my account?
When purchasing an “auto ship” bottle, you will automatically be billed and shipped another bottle in 30 days (or however many days you choose). You may also select to have your autoship order sent on the same day every month.

If you would like to change your shipment schedule, put your autoship on hold for awhile, or add another bottle(s) to your order, please email or call 888-400-0435.

If you would like to cancel your autoship at any time, for any reason, you can email us at or call 888-400-0435. If you have an email address on file, you will receive an email confirmation of the cancellation.

Where can I contact Customer Support?
You can contact our Customer Support team by using the Contact Us form on our website, emailing, or calling 888-400-0435.
What is your Customer Guarantee and refund policy?
We are confident you will be very happy with Andro400. However, if for any reason you are not satisfied, just return the unused portion of our product, or even empty bottles with your name and address within 90 days of your purchase date. No Return Authorization Number required. Upon receipt, we will refund your purchase price, less shipping and handling within 24 hours of receiving your return (except on weekends). Refunds typically take an additional 3 to 4 business days to show on your card statement.
What is your Privacy Policy?
Click on this link to review the full details of our Privacy Policy
How to Contact Us:

Phone: 888-400-0435 – Mon – Fri – 9 AM – 9 PM (EST) / Sat – Sun – 9 AM – 6 PM (EST)

Address: 2320 E. Baseline Rd – Suite 148-432
Phoenix, AZ 85042

How much does Andro400 cost?
When buying a single bottle of each supplement, Andro400 costs:

Of course, how much Andro400 costs depends on the type of supplement you want and the quantity you wish to purchase according to how frequently you intend to consume it.

Quantity Discounts

If you buy multiple bottles at once, you are eligible for a quantity discount. This discount increases for every additional bottle you purchase at one time. For example, when buying our UltraMax T supplement, you could save $27 if you purchase three bottles and $240 if you purchase 12 bottles.

For a better understanding of how this quantity discount works for all of our supplements, here’s how much you can save when you purchase six bottles of each supplement (versus buying them individually):

  • Andro400: $159 ($50 savings)
  • Andro400 Max: $179 ($60 savings)
  • UltraMax T: $229 ($80 savings)

Auto-Ship Prices

You may also choose to order Andro400 supplements on a subscription basis. In this model, our solutions will be automatically shipped directly to your home every month. This frequency also offers a discount. Here are the prices you can expect for each supplement:

  • Andro400: $29.95/month
  • Andro400 Max: $34.95/month
  • UltraMax T: $47.95/month

You can easily cancel your auto-ship subscription by emailing Customer Care or by submitting an auto-order cancel inquiry. If you cancel the subscription because you are unsatisfied with the supplement, you may return the unused portion of the product within 90 days of purchase for a full refund (minus shipping and handling).

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